If you think your assessed contribution is wrong, your circumstances have changed, or you do not understand the outcome, you can ask us to review it.
How to request a review
Contact us on 0151 666 5222 or email personalfinanceunit@wirral.gov.uk. Put Review in the subject line.
We may ask for evidence. We aim to complete reviews within 14 working days.
If the decision was wrong, we will update your contribution and tell you the new amount. If it was correct, we will explain why.
How to appeal
If you are not satisfied after the review, you can appeal. Email personalfinanceunit@wirral.gov.uk with Appeal in the subject line, or write to:
Benefits Service
PO Box 290
Wallasey
CH27 9FQ
The Complaints, Disputes and Appeals Officer will check that:
- the charge follows council policy
- the correct process was used
- the decision is fair and consistent
While your appeal is considered
You will still get invoices based on your original assessment. You should keep paying them to avoid debt.
If your appeal is successful, we will refund or credit any overpayments. If it is rejected, we will explain why and your original assessment will stand.
Complaints and compliments
Adult Social Care is responsible for ensuring that adults who may have needs are provided with information and advice, and any adults with eligible needs and their Carers receive the correct care and support in a fair and efficient way. If problems should occur, it is important that we are told about them as this allows us the opportunity not only to put things right, but to make improvements to our services moving forward.
Should you wish to make a complaint or compliment you can do so by contacting the Complaints Resolution and Information Team on:
- Tel: 0151 666 4810
Email: ASCfeedback@wirral.gov.uk
Find out how to make complaint about adult social care
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