How to contact the council

Do it online

You can request and pay for most services, and find information quickly and easily on this website. Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.

Please go to the relevant part of the website to find what you want:

  • find the service you want using the search bar at the top of every page
  • to make a payment, go to the payments page

In an emergency

If there’s an immediate threat to health and safety, phone one of our emergency numbers.

Social media and email updates

Follow us on social media for the latest council news

Sign up for email updates to keep in touch with what’s going on in Wirral

By phone

If you need to speak to someone you can call us on the telephone numbers below.

Team Phone Opening hours
Council Tax, Housing Benefit, Council Tax Support and Business Rates 0151 606 2002

Monday to Friday
9am to 5pm


Roads, pavements, bins and your neighbourhood (previously known as Streetscene)

0151 606 2004

0151 647 7810

Monday to Friday
9am to 5pm

Emergencies and out of hours

Adult and children’s social care

0151 606 2006

0151 606 2008

0151 677 6557

Monday to Friday
9am to 5pm


Emergencies out of hours

Other services including pest control and anti-social behaviour 0151 606 2004 Monday to Friday
9am to 5pm
Registrars 0151 606 2020 Monday to Friday
9am to 4pm
Automated payment line 0151 606 2345 Open 24 hours
Wirral leisure centres website    
Council Switchboard - for all other enquiries 0151 606 2000 Monday to Friday
9am to 5pm

When you call our call centre you will be asked to select the service you need. During busier times it may take longer for your call to be answered.

You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.

By post

If you need to write to us please use the postal address from your correspondence with Wirral Council or use:

Wirral Council
PO Box 290
CH27 9FQ

In person

Wirral One Stop Shops can be contacted by phone. Please view further information.

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