Do it online

You can request and pay for most services, and find information quickly and easily on this website. Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.

Please go to the relevant part of the website to find what you want:

  • find the service you want using the search bar at the top of every page
  • to make a payment, go to the payments page

In an emergency

If there’s an immediate threat to health and safety, phone one of our emergency numbers.

Social media and email updates

Follow us on social media for the latest council news

Sign up for email updates to keep in touch with what’s going on in Wirral

Live chat pilot

We are running a live chat pilot for a small number of services on this website. The live chat service connects you to a customer service agent in real time using text-based messages.

The live chat service will help you to find the information you need on our website. Please do not give out any personal information as the live chat service is for general help and advice only.

We are unable to answer your personal Council Tax or Benefit enquiries via live chat, but can help with more general information.

The live chat facility is available during our office opening hours. When our customer service agents are dealing with a high level of live chat enquiries, we will remove the service for a short period of time so that you are not left waiting for a response. As soon as the volume has dropped, the service will automatically appear again.

By phone

If you need to speak to someone you can call us on the telephone numbers below.

TeamPhoneOpening hours
Council Tax, Housing Benefit, Council Tax Support, free school meals and Business Rates0151 606 2002

Monday to Thursday
8:00am to 5:30pm

Friday
8:00am - 5:00pm

Saturday
Closed

Roads, pavements, bins and your neighbourhood

0151 606 2004

0151 647 7810

Monday to Friday
8:00am - 5:00pm

Emergencies and out of hours

Adult and children’s social care

0151 606 2006

0151 606 2008

0151 677 6557

Adults

 

Children

 

Emergencies out of hours 

Other services including pest control, leisure bookings and anti-social behaviour0151 606 2020

Monday to Friday
9:00am - 5:00pm

Registrars0151 606 2020

Monday to Friday
9:00am - 4:00pm

Automated payment line0151 606 2345Open 24 hours
Council Switchboard0151 606 2000Monday to Friday
8:45 am to 5:00pm

When you call our call centre you will be asked to select the service you need. During busier times it may take longer for your call to be answered.

You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.

By post

If you need to write to us please use the postal address from your correspondence with the Council or use:
Wirral Council
Cheshire Lines Building
Canning Street
Birkenhead
Wirral
CH41 1ND

In person

If you need to speak to someone in person visit one of our One Stop Shops.