Do it online
You can request and pay for most services, and find information quickly and easily on this website. Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.
Please go to the relevant part of the website to find what you want:
- find the service you want using the search bar at the top of every page
- to make a payment, go to the payments page
In an emergency
If there’s an immediate threat to health and safety, phone one of our emergency numbers.
Social media and email updates
Follow us on social media for the latest council news
Sign up for email updates to keep in touch with what’s going on in Wirral
By phone
If you need to speak to someone you can call us on the telephone numbers below.
| Team | Phone | Opening hours |
|---|---|---|
| Council Tax, Housing Benefit, Council Tax Support and Business Rates | 0151 606 2002 |
Monday to Friday Saturday |
| Roads, pavements, bins and your neighbourhood (previously known as Streetscene) |
0151 606 2004 0151 647 7810 |
Monday to Friday Emergencies and out of hours |
| Adult and children’s social care |
0151 514 2222 (option 3)
0151 606 2008 0151 677 6557 |
Adults Children Emergencies out of hours |
| Other services including pest control and anti-social behaviour | 0151 606 2004 |
Monday to Friday |
| Wirral leisure centres | 0151 606 2010 | Monday to Thursday 9am to 7pm Friday 9am to 5pm Saturday and Sunday 9am to 3pm |
| Registrars | 0151 606 2020 |
Monday to Friday |
| Automated payment line | 0151 606 2345 | Open 24 hours |
| Council Switchboard - for all other enquiries | 0151 606 2000 | Monday to Friday 9am to 5pm |
When you call our call centre you will be asked to select the service you need. During busier times it may take longer for your call to be answered.
You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.
By post
If you need to write to us please use the postal address from your correspondence with Wirral Council or use:
Wirral Council
PO Box 290
Wallasey
CH27 9FQ
In person
Wirral One Stop Shops can be contacted by phone. Please view further information.