Do it online

You can request and pay for most services, and find information quickly and easily on this website. Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.

Please go to the relevant part of the website to find what you want:

  • find the service you want using the search bar at the top of every page
  • to make a payment, go to the payments page

In an emergency

If there’s an immediate threat to health and safety, phone one of our emergency numbers.

Social media and email updates

Follow us on social media for the latest council news

Sign up for email updates to keep in touch with what’s going on in Wirral

Live chat (currently unavailable)

The live chat service connects you to a customer service agent in real time using text-based messages.

The live chat service will help you to find the information you need on our website.

The live chat facility is available during our office opening hours. When our customer service agents are dealing with a high level of live chat enquiries, we will remove the service for a short period of time so that you are not left waiting for a response. As soon as the volume has dropped, the service will automatically appear again.

By phone

If you need to speak to someone you can call us on the telephone numbers below.

Team Phone Opening hours
Council Tax, Housing Benefit, Council Tax Support and Business Rates 0151 606 2002

Monday to Friday
9am to 5pm


Roads, pavements, bins and your neighbourhood

0151 606 2004

0151 647 7810

Monday to Friday
9am to 5pm

Emergencies and out of hours

Adult and children’s social care

0151 514 2222 (option 3)


0151 606 2008

0151 677 6557

Monday to Friday
9am to 5pm


Emergencies out of hours

Other services including pest control and anti-social behaviour 0151 606 2004

Monday to Friday
9am to 5pm

Wirral leisure centres 0151 606 2010 Monday to Thursday 
8.30am to 8pm
8.30am to 6pm
Saturday and Sunday
9am to 3pm
Registrars 0151 606 2020

Monday to Friday
9am to 4pm

Automated payment line 0151 606 2345 Open 24 hours
Council Switchboard - for all other enquiries 0151 606 2000 Monday to Friday
9am to 5pm

When you call our call centre you will be asked to select the service you need. During busier times it may take longer for your call to be answered.

You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.

Contact Centre Privacy Notice

By post

If you need to write to us please use the postal address from your correspondence with Wirral Council or use:

Wirral Council
PO Box 290
CH27 9FQ

In person

To tackle the coronavirus (COVID-19) pandemic, Wirral One Stop Shops can be contacted by phone. Please view further information.