Do it online
You can request and pay for most services, and find information quickly and easily on this website. Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.
Please go to the relevant part of the website to find what you want:
- find the service you want using the search bar at the top of every page
- to make a payment, go to the payments page
In an emergency
If there’s an immediate threat to health and safety, phone one of our emergency numbers.
Social media and email updates
Follow us on social media for the latest council news
Sign up for email updates to keep in touch with what’s going on in Wirral
Live chat pilot
We are running a live chat pilot for a small number of services on this website. The live chat service connects you to a customer service agent in real time using text-based messages.
The live chat service will help you to find the information you need on our website. Please do not give out any personal information as the live chat service is for general help and advice only.
We are unable to answer your personal Council Tax or Benefit enquiries via live chat, but can help with more general information.
The live chat facility is available during our office opening hours. When our customer service agents are dealing with a high level of live chat enquiries, we will remove the service for a short period of time so that you are not left waiting for a response. As soon as the volume has dropped, the service will automatically appear again.
By phone
If you need to speak to someone you can call us on the telephone numbers below.
| Team | Phone | Opening hours |
|---|---|---|
| Council Tax, Housing Benefit, Council Tax Support, free school meals and Business Rates | 0151 606 2002 | Monday to Thursday Friday Saturday |
| Roads, pavements, bins and your neighbourhood | 0151 606 2004 0151 647 7810 | Monday to Friday Emergencies and out of hours |
| Adult and children’s social care | 0151 606 2006 0151 606 2008 0151 677 6557 | Adults
Children
Emergencies out of hours |
| Other services including pest control, leisure bookings and anti-social behaviour | 0151 606 2020 | Monday to Friday |
| Registrars | 0151 606 2020 | Monday to Friday |
| Automated payment line | 0151 606 2345 | Open 24 hours |
| Council Switchboard | 0151 606 2000 | Monday to Friday 8:45 am to 5:00pm |
When you call our call centre you will be asked to select the service you need. During busier times it may take longer for your call to be answered.
You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.
By post
If you need to write to us please use the postal address from your correspondence with the Council or use:
Wirral Council
Cheshire Lines Building
Canning Street
Birkenhead
Wirral
CH41 1ND
In person
If you need to speak to someone in person visit one of our One Stop Shops.