Find your nearest One Stop Shop

Services available by appointment only

Wirral Council’s One Stop Shops offer the following services, but you will need to make an appointment. Please arrive 10 minutes before your appointment time as late arrival may mean we are unable to deal with your enquiry.

You will need an hour for the following appointments. You can also follow the links to do each of these things online without visiting a One Stop Shop:

Please allow at least half an hour for each of the following appointments. You can also follow the links below to do each of these things online without visiting a One Stop Shop:

If you aren’t sure about what evidence you need to provide for your Housing Benefit it may be better to arrange an appointment so that an advisor can check your application.

To make an appointment call 0151 606 2220.

Please bring along all completed application forms and relevant documentation.

If you can’t get an appointment

If you can’t get an appointment to suit you, you can go to the One Stop Shop at Birkenhead or Seacombe and wait to see an advisor. At busy times there are longer waits.

Services for which you don't need an appointment

You don’t need an appointment to see an advisor about any of the following services, but you may have to wait at busy times. You can also follow the links below to do each of these things online without visiting a One Stop Shop:

Please bring all relevant evidence along with you.

Handing in forms or documents

You don’t need an appointment to hand in forms or documents for many services. For some services, such as Council Tax Support or Housing Benefit, you may have to wait to see someone.