Overview
As a Council, our aim is to be able to provide for our residents. Sometimes we don’t always get it right and when this happens, we strive to resolve the issue. In these circumstances, we want to make it as quick and simple as possible to raise your concerns with us and to resolve your complaint as quickly as possible.
We see any complaint or feedback as an opportunity to improve our services so that our customers can have confidence in us to deliver the services they expect.
There is a time limit of 12 months from when the matter being complained about occurred to when a complaint can be made. After this time a complaint will not be considered unless there are exceptional circumstances.