Before you report a complaint, please view the below checklist first:

To help ensure that complaints or compliments are dealt with in the most appropriate and efficient manner please consider using the following links to report problems:

For all other services please use the search facility at the top of each page.

We appreciate complaints, compliments and other feedback as they help us to understand how we can improve our services.

Some complaints and feedback need to go through specific channels. Consider all the below options first and if you have still not been able to progress your issues, please complete the Complaints and Compliment form. It would help if you could tell us what you think we could do to resolve your complaint. Please complete the same form to send a compliment.

Complaints procedure

Wirral Council has changed the complaints procedure to a two stage process. We also introduced a vexatious complaints policy in line with best practice and most other local authorities.

Additional help and advice

Contact Citizens Advice.

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