To help ensure that complaints or compliments are dealt with in the most appropriate and efficient manner please consider using the following links to report problems:

For all other services please use the search facility at the top of each page or follow the links on the Wirral Council homepage.

We appreciate complaints, compliments and other feedback as they help us to understand how we can improve our services.

Some complaints and feedback need to go through specific channels:

Having considered all the above options and you have still not been able to progress your issues, please complete the Complaints and Compliment form. It would help if you could tell us what you think we could do to resolve your complaint. Please complete the same form to send a compliment.

Complaints procedure

With effect from 1 October 2017 Wirral Council has changed the complaints procedure to a two stage process. We are also introducing a Vexatious Complaints Policy in line with best practice and most other local authorities.

Additional help and advice

Contact Citizens Advice

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