Before you report a complaint, please view the below checklist first:
To help ensure that complaints or compliments are dealt with in the most appropriate and efficient manner please consider using the following links to report problems:
For all other services please use the search facility at the top of each page.
We appreciate complaints, compliments and other feedback as they help us to understand how we can improve our services.
Some complaints and feedback need to go through specific channels:
- complaints and feedback about Adult Social Services
- complaints and feedback about Children's Social Care
- complaints and feedback about Councillors
- complaints and feedback about schools
- complaints about SEND (Special Educational Needs and Disability)
Having considered all the above options and you have still not been able to progress your issues, please complete the Complaints and Compliment form. It would help if you could tell us what you think we could do to resolve your complaint. Please complete the same form to send a compliment.
Complaints procedure
Wirral Council has changed the complaints procedure to a two stage process. We also introduced a vexatious complaints policy in line with best practice and most other local authorities.
Additional help and advice
Contact Citizens Advice.