What our complaints policy covers
The policy covers complaints about:
- the Standard of service we provide
- the behaviour of our staff
- the facilities that are offered
Definition of a complaint
The council defines a complaint within the complaints policy as:
'An expression of dissatisfaction about the council’s action or lack of action or about the standard of a service, whether the action taken or the service was provided by the council itself or a body acting on behalf of the council.'