What to expect if you complain to Wirral Council
If you have concerns that can’t be resolved straight away or within a defined timescale we will:
- acknowledge your complaint and issue you with a unique customer reference number
- keep you informed if the investigation looks likely to take longer than the agreed deadlines and give you a realistic resolution date
- provide you with a final response in a format you would prefer, for example, a letter or email
- treat your complaint in confidence
- treat you with courtesy and fairness at all times – we expect that you will be fair and courteous in your dealings with us
How to make a complaint
The quickest and simplest way to make a complaint or to let us have feedback is via our website.
If you prefer, you can make your complaint by email or letter, or you can contact the Customer Feedback Team via the Council’s main switchboard. In the first instance they may be able to offer support and forward on your complaint.
Our contact details
Customer Feedback Team
Wirral Council
PO Box 290
Brighton Street
Wallasey
Wirral
CH27 9FQ
Telephone: 0151 606 2004
Email: customerfeedback@wirral.gov.uk