If your wheelie bin was presented correctly at the time of collection, but has been missed, you can report it to us after 5pm of the scheduled collection day.
A missed collection must be reported within three working days of the scheduled collection. Missed bins not reported within three working days will not be picked up until the next scheduled collection day.
Biffa will review collection information and the CCTV footage from the vehicle. They will check if there is a valid reason your bin wasn’t emptied.
For example:
- your bin wasn’t put out at the time of collection
- the bin contained the incorrect type of waste
- the bin was too heavy
You will be told if there is a valid reason your bin was not emptied. In this case, Biffa will not return until your next scheduled collection day.
If it is too late to report your missed bin, you can also take your waste to a rubbish tip or book an ERIC collection.
Check your bin collection day
Before you report a missed bin collection please check that you have put out the right bin on the right day.
Report a missed wheelie bin collection
If your bin has not been emptied, please report it as a missed collection after 5pm.
Report a missed wheelie bin collection
Report a missed bulk bin collection
If you use a shared bin in a block of flats or building such as a church, council office or a school you can report a missed collection.
Report a missed bulk bin collection
Help the bin crews to complete their collections
To ensure your bin is collected please follow the guidelines for putting out your bin.
Please help the crews to complete their collections by:
- putting your rubbish correctly at the kerbside with wheelie bin wheels facing the road
- making sure the bin lid is down
- making sure there is no waste outside of the bin
- parking considerately so the vehicles can access the road