If your wheelie bin has not been collected by 5pm on your scheduled collection day you can report it to us as missed.
If a missed bin is reported to us within three working days Biffa will return and collect your bin as soon as possible, providing it is not missed for any valid reason.
Missed bins not reported within three working days will not be picked up until the next scheduled collection day.
Check your bin collection day
Before you report a missed bin collection please check that you have put out the right bin on the right day.
Report a missed wheelie bin collection
If your bin has not been emptied, please report it as a missed collection after 5pm.
Report a missed bulk bin collection
If you use a shared bin in a block of flats or building such as a church, council office or a school you can report a missed collection.
Help the bin crews to complete their collections
To ensure your bin is collected please follow the guidelines for putting out your bin.
Please help the crews to complete their collections by:
- putting your rubbish correctly at the kerbside with wheelie bin wheels facing the road
- making sure the bin lid is down
- making sure there is no waste outside of the bin
- parking considerately so the vehicles can access the road