The subscription is for fortnightly collections from 29 June 2021 to 31 May 2022. Collections will not take place over the Christmas and New Year period as follows:
- there will be no garden waste collections between 13 December 2021 and 10 January 2022
- when the service re-starts your collection day will be the next scheduled collection day following 10 January on your usual fortnightly cycle
If you have paid by card, you have a right to cancel this service and obtain a full refund within 10 working days of the date you paid for your subscription, unless you have received a collection within this period when a refund will not apply. Direct Debit instructions have a 10 working day cooling off period before payment is taken, during which the direct debit can be cancelled. Once payment is taken, a refund will not apply.
All waste must be contained within the bin with the lid closed. Bins will not be emptied if they are too heavy, if waste is compacted, contaminated (including soil) or bagged.
You are responsible for any loss or damage to your bin other than through the negligence of the council’s waste collection contractor.
The council is not obliged to provide this service where collection is prevented due to circumstances beyond its reasonable control, such as severe weather.
This agreement ensures that your garden waste is being collected lawfully under Section 34 of the Environmental Protection Act 1990.
The council reserves the right to audit bins (such as contents analysis) at any time to ensure proper use.