What happens after you apply?
- We give priority to requests for food or fuel. We aim to get back to them within 2 working days.
- We aim to get back to other welfare requests within 5 working days
- We may ask for more information or documents
- If you apply yourself (not through an agency), we may refer you to Citizens Advice Wirral for further help
Do not apply again while waiting for a decision. This may delay your application. We will tell you the outcome by text message. Citizens Advice Wirral may share information with us about the outcome of any referral.
If you disagree with a decision and have more information, call 0151 606 2005.