For ants, bees, fleas, mice, rats and wasps

Full refund for all cancelled service requests (first visits).

For bedbugs

Cancelled treatment service request. Refund of £222. The £56 insect identification fee is non-refundable.

For cockroaches

Cancelled treatment service request. Refund of £103. The £56 insect identification fee is non-refundable.

For wasps (service available 1 June to 31 October)

Full refund for :

  • nest not on premises called to
  • no treatment possible
  • no wasps present
  • report of wasps which turn out to be bees (during the 'wasp season' 1 June to 31 October)
  • for wasp treatments where disturbance of bats would occur.

For mice and rats

No refund for:

  • second visit declined (and access not gained by no-access letter).

For cockroaches and bedbugs

No refund for:

  • follow-up visits declined ('Insect no-access letter' to be sent, but no visits).

For fleas, ants and wasps

No refund for:

  • first treatment failed but second treatment declined
  • two failed treatments
  • flea trap deployed but no evidence of fleas on revisit
  • flea traps deployed but no subsequent access gained to recover traps
  • insisted on service requests and visits for wasp treatments in the 'early season' or 'late season' (before 1 June and after 31 October) where the customer has been already informed that it is either not wasps or that there is no action we can take