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Single Person Discount Review guidance
Why have I received this letter?
The council are currently reviewing the circumstances of all people who are claiming the Single Person Discount. We are simply verifying your validity to claim Single Person Discount.
How do I complete the form?
The easiest way to reply to the review is by using the online service. Please refer to your letter for instructions on how to do this using your 10 digit unique code.
You can also complete the paper version of the form and return it to:
Single Person Discount Review
PO Box 152
Twickenham
TW2 6XZ
BUT you must remember to affix a stamp to the envelope otherwise your declaration will not be processed.
What happens if I don’t complete the form?
We will assume that your situation has changed and will remove your discount and you will receive a new council tax bill. If you fail to return the reminder letter you may receive a penalty of £70, which will be added to your Council Tax bill.
What happens if the form is completed after the 14-day deadline given?
If the form is not returned within 14 days, you will receive a reminder letter. If you fail to return the reminder letter, we will assume your situation has changed and will remove your discount and you will receive a new council tax bill. You may receive a penalty of £70, which will be added to your Council Tax bill.
Why am I being asked to return my information to a Twickenham address?
The address provided on your letter is a secure local government scanning facility based in Twickenham who provide services to many local authorities.
What should I do if someone is using my address for correspondence only or I receive mail for previous occupants?
Include their full name and residential address in Section A of the form, this will then be verified. We may contact you again to ask further questions about this person.
A friend or relative stays with me a few nights a week, does this mean that I am no longer eligible?
If your friend or relative keeps their belongings at your house, then your address will be classed as their main residence. Therefore, you would not be longer eligible for Single Person Discount and will need to declare their information during the review.
I have already informed the council of a change in circumstances. Do I need to complete the form?
Yes. Please include all the details of your current situation.
What should I do if my circumstances are not covered in the examples above?
If you are still unsure how to complete the form, or your circumstances are not covered, please use the online form, and select 'Other' (My circumstances are not covered by the categories above) to write an explanation of your current situation.
Alternatively, please return the paper form to the address at the bottom of your letter, with a covering letter with an explanation of your current situation.
What credit information do you hold on me?
We do not hold any credit information on you, if you want to see your credit file, please contact any of the major credit reference agencies: