This film provides first-hand accounts of domestic abuse and how, with the right support, safe solutions can be found.

Domestic violence is any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality.

How to get help

  • In an emergency always dial 999.
  • If you need help to deal with domestic violence you can contact the Family Safety Unit on 0151 666 4914, Monday to  Friday, 9am 5pm.
  • National 24 Hour Domestic Abuse helpline - call free on 0808 2000 247 National Domestic Violence Helpline website

Other ways you can get help

Local Services

  • Tomorrow's Women Wirral - Tel: 0151 647 7907
    Provides a supportive women only environment to help women make positive changes at a pace that is right for them. This includes courses, counselling, mentoring and legal support for women who have experienced domestic abuse.
  • Involve Northwest - Tel: 0151 644 1100
    Runs the Leapfrog programme which supports small groups of 4 to 6 families. Provides help for young people with behavioural problems including situations of child-on-parent violence and parents who have been victims of domestic abuse. The service supports the delivery of the HELP programme a healthy relationship programme for men with identified relationship difficulties.
  • Wirral Women and Children’s Aid - Tel: 0151 643 9766
    Provides a bright, friendly refuge for women and their children who need a place of safety, with support to find permanent accommodation,training and employment. Groups are run for women to build self-confidence, self-esteem and self-belief and understand the impact that domestic abuse has had on them and their children. There is an onsite playroom. Play workers provide one to one family support, run after school sessions and child care so mums can attend appointments or groups. The service has a weekly youth club for older children.
  • WEB Merseyside - Tel: 0151 653 3771
    WEB has been based in Birkenhead for the past 21 years, providing a safe, welcoming and non-judgmental space for women, men and children. WEB provides one to one listening support, confidence building and personal development workshops, holistic therapies, counselling sessions, therapeutic art classes and group activities.
  • Wirral Children’s Centres 
    There are children’s centres across the Borough which provide activities and support for children under 5 years old and their parents/carers. This includes the 12 week 'Freedom Programme’ which supports women who have been in an abusive relationship.
  • Freedom Programme
    Nationwide Freedom Programme is suitable for women and men, the programme usually lasts for 11 or 12 weeks and is free.
  • Teen Wirral
    Provides confidential information, advice and guidance to young people aged 13 to 19 years old across Wirral. This includes domestic abuse and a range of subjects such as drug and alcohol misuse, benefits and housing issues. 
  • RASA
    For anyone who has been sexually abused or raped, or who has been affected by sexual violence at any time in their lives. Tel: 0151 666 1392, email: [email protected]

National Services

Wirral Family Safety Unit

Wirral Family Safety Unit (FSU) is a team of Independent Domestic Violence Advocates (IDVA’s). The FSU provides independent and impartial advice to any high risk victim / survivor of domestic abuse.

How can an IDVA help:

  • They will listen to you and will believe you
  • Assess your risk and prioritise your safety
  • Provide advice and support to help you think through your option
  • Help you develop your own safety plan
  • Support you to end an abusive or dangerous relationship safel
  • Understand the impact domestic abuse has on children and can help you provide them with the support they need
  • Signpost to other specialist services such as counselling, housing, legal and refuge services, to help increase your safety
  • Support and explain legal jargon, processes and discuss your option
  • Ensure other agencies work together to help increase your safet
  • Support you to make your own decisions that are right for you

​For further information please contact the Family Safety Unit on 666 4914.