Missed bin collection
If your bin has not been collected by 5pm on your scheduled collection day you can report it to us as missed.
If a missed bin is reported to us within three working days Biffa will return and collect your bin as soon as possible, providing it is not missed for any valid reason.
Before you report a missed bin collection please check that you have put out the right bin on the right day.
To ensure your bin is collected please follow the guidelines for putting out your bin.
If your bin is missed you can take your waste to a rubbish tip.
Missed bulk bin collection
If you use a shared bin in a block of flats or building such as a church, council office or a school you can report a missed collection.