A trader that knocks on your door to sell you goods or wants to carry out a service on your premises MUST give you a notice specifying that you have a cooling off period.

This means you have 14 days to change your mind and cancel the contract. You don’t have to specify a reason for your cancellation.

Exceptions to these rules include:

  • work carried out in an emergency (like a leaking tap) can be ‘opted out’ but you must put this in writing 
  • where the value is lower than £42

See the full Consumer Contracts Regulations legislation.

Businesses that require further information about contracts made off of trade premises can find out more at the Business Companion.

Advice on finding a reputable business

Doorstep crime

For advice on dealing with uninvited rogue traders or bogus callers to your home, visit the dedicated pages on the Citizens Advice website. You can also contact Citizens Advice on 0345 4040506.

Report a scam

If you you’re suspicious or think you’ve been a victim of a scam:

  • call the Action Fraud helpline on 0300 123 2040
  • visit the Action Fraud website

If you receive an electronic scam, you can forward it to Wirral Council Trading Standards for further investigation.