What will I learn?

In this course learners will have the opportunity to explore and practice a range of communication skills they will need in the care setting. These include:

  1. adapting communication skills to a wide range of people
  2. listening and talking to residents
  3. exchanging information with other care workers
  4. dealing with difficult situations

How will I do this?

  • Microsoft Teams (free download)
  • YouTube videos
  • Handouts/worksheets via email
  • Online teaching
  • Completion of a short learning diary to record progress
  • End of course evaluation
  • Email address
  • What’s App