Software support for schools

Wirral Council's Software Support Team is fully accredited to provide training and support for SIMS, Arbor, Bromcom, ScholarPack as well as providing support and training for Microsoft Office. We work in partnership with other local authority teams and external providers.

The support we provide enables schools to meet their statutory obligations by recording and retrieving data effectively. This includes SIMS, Arbor, ScholarPack and Bromcom and third party applications. The team also provides training and support for MS Office.

We can offer schools:

  • support and training packages to meet your school's needs
  • training delivered at local venues by qualified and experienced staff
  • virtual training sessions
  • training programmes tailored to meet individual needs
  • unlimited service desk support - telephone, email and remote access
  • SIMS upgrades and patches installed as required
  • tailored support hours - 10 hours included in full Service Level Agreement (SLA)
  • user group and update meetings
  • product demonstrations
  • consultancy
  • additional guidance notes for key milestones, including end of key stage, new academic year and exam survival kit

Training courses

We offer a range of courses for various roles in schools, such as office staff, business managers, senior leadership, exams officers, timetablers and much more.

We offer courses in Microsoft Office and multiple MIS systems such as SIMS, Arbor, Bromcom and ScholarPack.

Here are some of the courses we offer:

MIS Training

  • overview
  • pupil details
  • reporting
  • attendance

Microsoft Office

  • Word introduction
  • Word mail merge
  • Excel introduction
  • Excel advanced

For a full list of courses, please contact the helpdesk below.

Training requests

Please complete the form below to make a request for training for your school.

Make a request for training

Making a payment

For members of the public, make an online payment for training. Select Other payments > ICT Training Courses.

Pay online by card

Service Level Agreement

You can find the latest SLA information on WESCOM or contact the helpdesk below for any queries.


Helpdesk is open at 9am to 5pm, Monday to Friday.