I reported the light in my road and it’s still not been fixed. Why has nobody been around to repair the light?

Street light repairs are made on a priority basis, with highest priority being given to faults presenting the greatest risk.

It may also be that our team has been out and a cable fault has been found underground. This will need to be fixed by Scottish Power, which will unfortunately make the repair time longer.

I reported a broken or faulty street light, what happens next?

The faulty street light is referred to our contractor for inspection. If the fault is easily repairable it will be fixed on that visit. Repairs are made on a priority basis, with highest priority being given to faults presenting the greatest risk.

I read in the paper that you had £4.6 million to fix and replace all street lights. What’s happening?

A huge programme to replace and improve all street lights in Wirral began in 2017. Between autumn 2017 and December 2018, £1 million was spent on replacing old lamp posts and broken lights in Wirral.

Work will continue until March 2021, with 28,000 street lights being replaced with energy-efficient LED lights.

How will you decide what street lights will be fixed first?

Highest priority is given to faults presenting a greatest risk. For example if there is only one light out in a road that contains many street lights then will not be considered as a priority. If there are two or three lights in a road and one is off that will be considered a priority.

Where can I see when my light will be fixed?

Currently there is no facility for monitoring the progress of a street lighting repair. Lights are repaired in order of priority.

When you report a faulty light, our system will check if the light has already been reported. If it has, there’s no need to report it again.

Report a faulty street light

The new street lights are too bright

The new lights use white light and the brightness is set to national standards and guidelines. The light is focussed on pavements and roads meaning people can see better at night.

The new street lights aren’t bright enough

The light is focussed on pavements and roads and not on residential properties. In some locations street lights have been dimmed to make them more energy efficient.

A street light is on all day. How do I report it?

Report a problem with a street light

I’ve heard that the new lights are bad for your health

That’s not true. Our own LED lantern choices have been rigorously evaluated based on recommended regulations and research on health and exposure to light.

How many street lights are being replaced?

Approximately 28,000 lights are set to be replaced by 2021.

When the lamp posts are removed and replaced, what will happen to the old equipment?

Wherever possible they will be recycled. Where that is not possible they will be disposed of responsibly.