Report a problem with a drain or a grid (also known as a gully).
Report flooding from surface water around a roadside drain after heavy rainfall, which doesn’t substantially drain away after four hours.
Dangerous flooding conditions. This can include flooding that is damaging property, blocking the road or a hazard caused by a missing or damaged drain cover.
We provide a 24-hour service to deal with reported problems. Depending on the nature and severity of the incident we aim to respond as follows:
- dangerous road conditions - problem made safe within four hours.
- non-hazardous conditions - the problem will be investigated within two weeks and planned works undertaken within four weeks, if considered necessary