Environmental Health Divisional Surveys

This information summarises the results of customer surveys undertaken from April 2012 to March 2013.

963 questionnaires were sent out to customers of the service and 174 have been returned and collated (18% return rate).

 

Most customers were satisfied with the service provided by Division. There were no major problems and any minor problems have been highlighted and are to be addressed by the respective team leaders.

 

Technical Support Team

91% of customers found it easy to contact the Environmental Health Division.

 

Food Safety Team

89% of customers were satisfied with the service they received.

 

Animal Control & Welfare

80% of customers were satisfied with the service they received.

 

District Team

88% of customers were satisfied with the service they received.

 

Health & Safety Team

67% of customers were satisfied with the service they received.

 

Pollution Control

78% of customers were satisfied with the service they received.

 

Pest Control

92% of customers were satisfied with the way that the Call Centre Advisor dealt with their enquiry.

80% of customers felt the service gave them value for money.