Privacy notice for the use of public wifi

Wirral Council is collecting and or processing your personal data as a Data Controller under Data Protection Legislation. This privacy notice concerns the processing of personal data that takes place when you use the council’s public wifi service.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. To find out more about your rights under this legislation view Wirral Council’s Data Protection Policy

This privacy notice reflects use of your personal data as of October 2021.  If the council uses your personal data for any new purposes, updates will be made to the policy information and changes communicated where necessary, in accordance with current data protection legislation.

For any queries relating to this privacy notice please contact Wirral Council’s Data Protection Officer

What information are we processing?

We may collect, store or otherwise process information about you which may include:

  • your name
  • your telephone number (to deliver an access code to you)
  • the IP address (network address) of your device
  • the details of websites and internet services that you use whilst connected to our public wifi service
  • details of your authentication to the service, activation dates and last login dates

Purpose of collecting or processing your personal data

Wirral Council may need to collect or otherwise process your personal data so that we can provide employees and members of the public with a safe and secure public wifi service.

Where we are collecting personal data about you for the provision of one of the purposes outlined in this privacy notice, we rely upon Article 6(1)(a) – consent.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties.

Recipients or categories of recipients that we may share your personal data with

When processing your personal data, it may be necessary for us to share personal data with third-party organisations such as the Government Digital Service (GDS) where you choose to use GovWiFi to connect to our wifi service.

If we feel that it is necessary to share your personal data with professionals in relation to a potential or actual safeguarding concern, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 and 2004.

Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you so that we can support third-party organisations to discharge their regulatory requirements. This includes organisations such as:

  • The Data Protection Regulator (the Information Commissioner’s Office)
  • The Care Quality Commission
  • the police (in the unlikely event of an investigation identifying that our public wifi service may have been used for the purpose of criminal activity)

Wirral Council may also share information to enable us to comply with court orders and other legal obligations. If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

International transfers

Your information will not be transferred outside of the UK for the purposes of processing as described in this privacy notice.

How long will we hold your personal data?

Wirral Council will retain your personal data for a maximum of 12 months from the last date your device connected to the public wifi service.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer at

Alternatively, if you are not happy with the way that Wirral Council is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane

Changes to our Privacy Notice

We regularly review our privacy notice and suggest you check for any changes from time to time. This notice was last reviewed in January 2023.