Tenants should contact their landlord (or agent) to report any urgent disrepair in the first instance. This should be done in writing (email, text conversations, or letter with proof of postage) before they contact Wirral Council. Council officers will not action any non-urgent or serious housing disrepair complaint unless tenants can provide proof that the landlord hasn’t responded within 48hrs to their initial request for emergency repairs. Officers may decide not to visit and inspect properties but ask for photographs of disrepair if this information can be provided electronically to assess issues.

Both landlords and tenants have obligations to maintain the condition of a rented property.

If you’re a tenant and don’t feel your landlord is meeting obligations for repairs or any other problems, we may be able to help.

On most occasions, we can persuade landlords to carry out the repairs voluntarily. If this fails, we have legal powers to make them tackle the problem.

Find out more about the Private Landlord Liaison Officer who can help mediate in any private renting dispute.

Report a problem about your landlord