We can provide you with advice and information on a range of options to help stop you becoming homeless. In the event that you have become homeless, we may be able to help you find a home.

If you are classed as having a ‘priority need’, Wirral Council has a duty to you under housing law.

These include:

  • if you have dependent children
  • if you or a member of your family is pregnant
  • 16 to 17 year olds who are not looked after by Social Services
  • 18 to 20 year olds who have been in care between 16 and 18

A person may also have a priority need due to:

  • old age
  • physical or mental disability
  • being a victim of harassment or violence
  • having being in the armed forces
  • having lived in an institution
  • being over 21 and having been in care

Our officers will assess your details to confirm that your circumstances qualify you as being in priority need.

You can be defined as homeless if:

  • you are afraid to go home because someone living there has been or may be violent to you or your family
  • you have nowhere you can live together with all your family
  • you have somewhere to stay but it is not reasonable for you to do so
  • you have been issued a notice to quit, possession order or eviction warrant
  • you have been living with friends or relatives and been asked to leave
  • your home is a boat or mobile caravan, but you have nowhere to put it

How to contact us

New enquiries from people at risk of becoming homeless

If you are aged 18 or over complete the housing options form and an officer will contact you if you need an appointment.

Housing options enquiry form 

If you have become homeless today, you can contact our triage team on the following numbers:

Monday to Friday, 9am to 5pm 0151 666 5511
Outside of these hours, including weekends and Bank Holidays 0151 677 6557

Existing Housing Options clients

If you are currently a Housing Options client, you can contact your Housing Options Advisor via the email address they will have provided you.

All enquiries will be dealt with over the phone, rather than in person. It is therefore essential that you provide us with a contact telephone number when completing the form.

If you are under the age of 16 call (0151) 606 2008 Monday to Friday 9am to 5pm.

If you are aged 16 or 17 call (0151) 666 4123 Monday to Friday 9am to 5pm or visit:

Outside of these hours and on bank holidays call (0151) 677 6557.

For more details, visit Response: www.talktofrank.com/treatment-centre/response

Concerned about someone rough sleeping?

If you are aware of someone rough sleeping, please email the Rough Sleeper Initiative at rsiteam@birkenheadymca.co.uk or call 07821 125119.

You can also report your concerns about someone sleeping rough at streetlink.org.uk. Any details you provide via the website will be passed on to local agencies.

Further information

You can also get advice from Citizens Advice.

Homeless Reduction Act - Duty to refer

More information on homelessness (Shelter).