Get housing advice Answer a few questions to get advice about: how to solve problems affecting your housing situation what to do if you have been asked to leave your property how you can find somewhere else to live how we can help you. You don’t need to give any personal details about who you are or where you live. Get housing advice Worried about homelessness? You should contact us straight away if you are homeless now, or are likely to become homeless within the next 56 days. How to contact us New enquiries from people at risk of becoming homeless If you are aged 18 or over complete the housing options enquiry form and an officer will contact you if you need an appointment. All enquiries will be dealt with over the phone, rather than in person. It is therefore essential that you provide us with a contact telephone number when completing the form. Housing options enquiry form If you are age 17 or under call (0151) 606 2008 Monday to Friday 9am to 5pm for further assistance. If you are homeless and our offices are closed, including weekends and bank holidays, call the Emergency Duty Team on 0151 677 6557 Existing Housing Options clients If you are an existing Housing Options client, you can contact your Housing Options Advisor using the email address or telephone number provided to you. Alternatively, you can contact the main office number on 0151 666 5511. Concerned about someone rough sleeping? If you are aware of someone rough sleeping, please email the Rough Sleeper Initiative at email@example.com or call 07821 125119. You can also report your concerns about someone sleeping rough at streetlink.org.uk. Any details you provide via the website will be passed on to local agencies. Further information You can also get advice from Citizens Advice. Homeless Reduction Act - Duty to refer More information on homelessness (Shelter).