Who is eligible?

Wirral residents who have been advised by NHS Test and Trace to self-isolate will be entitled to a £500 support payment if they meet all of the following requirements:

  • you comply with the NHS Test and Trace notification to self-isolate;
  • you are employed or self-employed;
  • you are unable to work from home and will lose income as a result;
  • you are in receipt of one of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Job Seeker’s Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

If you do not receive one of these benefits you may still be able to get help if you are facing financial hardship. This is for people on a low income who cannot work because they are self-isolating.

Parents or guardians of a child or young person who is required to self-isolate

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person who is. 

You must meet all the criteria below:

  • you are the parent or guardian of a child or young person in the same household and you need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • you are employed or self-employed.
  • you cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • you meet all the other means-tested eligibility criteria for a Test and Trace Support Payment (either through the main scheme or the discretionary fund).
  • your child or young person is aged 15 or under, or 25 or under with an Education, Health and Care Plan (EHC), and normally attends an education or childcare setting.
  • your child has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Who is not eligible?

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 10-day quarantine period)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • have not received a notification from NHS Test and Trace telling you to self-isolate
  • have savings of £5,000 or more (discretionary payments only)
  • do not apply within 42 days of your first day self-isolating
  • are employed by a Care Home or Community Care Provider, which is in receipt of Infection Control and Testing funding from Wirral Council

Information you need before you apply

If you have been asked to self-isolate by NHS Test and Trace, you will need the following information to complete this form:

  • a copy of the NHS Test and Trace notification you received requesting you self-isolate. This can be a photo or screenshot of any electronic communication, for example an email or text message, or a scan of any letter. It must clearly show the date you received the notification and the Test and Trace Account ID
  • your 8 character NHS Test and Trace Account ID. You must have completed the contact tracing questionnaire for your NHS Test and Trace Account ID to be valid. You will have been sent an electronic link to this by NHS Test and Trace to undertake the contact tracing journey
  • a copy of your latest bank statement (issued in the last two months). This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number. This will be the account into which you would like the payment made in to if you are successful
  • proof of employment (if applicable) such as a recent wage slip or bank statement showing the wages being paid into your account
  • proof of self-employment (if applicable) such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns
  • to consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice
  • your National Insurance number
  • if you are employed - the contact within your organisation who can confirm the impact of self-isolation on your wages.  You should have confirmed with your employer prior to completing this form that you will receive less or no wages due to your period of self-isolation

If you are a parent or guardian of a child or young person who has been asked to self-isolate by NHS Test and Trace or their education or childcare setting, you will need the following information to complete this form:

Either:

  • your child or young person’s 8-character NHS Test and Trace Account ID (if aged 16 or over). This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate, OR
  • a communication from your child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive, OR
  • a screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App

You will also need:

  • a copy of your latest bank statement (issued in the last two months). This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number. This will be the account into which you would like the payment made in to if you are successful
  • proof of employment (if applicable) such as a recent wage slip or bank statement showing the wages being paid into your account
  • proof of self-employment (if applicable) such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns
  • to consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice
  • your National Insurance number
  • if you are employed - the contact within your organisation who can confirm the impact of self-isolation on your wages.  You should have confirmed with your employer prior to completing this form that you will receive less or no wages due to your period of self-isolation
  • to consent for us to contact your child or young person’s education or childcare setting to verify the information you have given us and provide the contact details (telephone number)

Additional information required to apply for a discretionary payment:

  • a breakdown of your household income and expenditure.

Apply

Apply for Support Payment

If you have difficulty uploading the documents required, please contact Wirral Coronavirus Helpline on 0151 666 5050 to discuss this further.

Wirral's COVID-19 privacy notice

What happens next?

We will review your application and carry out checks across relevant council departments, with the Department for Work and Pensions (DWP) NHS Test and Trace or your child or young person's education or childcare setting (if applicable). If granted a payment and to validate your bank account details, we need to share relevant information you've given us with TransUnion.  This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.  This is not a credit check and won't impact your credit rating.  We will also notify Her Majesty's Revenue and Customs (HMRC) for tax purposes.

We aim to process your application and make a decision within three working days. We will notify you by email of the outcome of your application and if awarded a payment, this should reach your bank account within three working days of our email.

Further guidance

Find out more about the NHS Test and Trace Support Payment Scheme

What if I need other support due to COVID-19?

Welfare support information support is available

If you want to find out more about the community help available in your area go to the Wirral InfoBank website

An isolation guide is also available to support you

Get help if English is not your first language

'Wirral Change' supports residents who may have barriers to accessing the NHS Test and Trace Support Payment Scheme via the Helpline or online form if their first language is not English or if they have other needs.

For advice and guidance from Wirral Change: