Who is eligible?

Wirral residents will be entitled to a £500 support payment if they meet all the following requirements:

  • you have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have tested positive for COVID-19;
    or
  • you have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive, and you are not fully vaccinated;
    and
  • you have responded to messages from NHS Test and Trace and have provided any legally required information, such as details of your close contacts;
  • you are employed or self-employed;
  • you are unable to work from home and will lose income as a result of self-isolating;
  • you are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
    o Universal Credit
    o Working Tax Credit
    o income-based Employment and Support Allowance
    o income-based Jobseeker’s Allowance
    o Income Support
    o Housing Benefit
    o Pension Credit

If you do not receive one of these benefits, and you are not the partner of someone in the same household who receives at least one of these benefits, you may still be able to get help if you meet all the other criteria, are on a low income, don’t have savings of £16,000 or more and are facing financial hardship. This is through a discretionary payment. 

An application must be made within 42 days of your first day of self-isolation.

Parents or guardians of a child or young person who is required to self-isolate

Parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person who is.

You must meet all the following requirements:

  • you are the parent or guardian of a child or young person in the same household, and you need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period;
  • you are employed or self-employed;
  • you cannot work from home while undertaking caring responsibilities and will lose income as a result;
  • you are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
    o Universal Credit
    o Working Tax Credit
    o income-based Employment and Support Allowance
    o income-based Jobseeker’s Allowance
    o Income Support
    o Housing Benefit
    o Pension Credit
  • your child or young person has:
    • tested positive for COVID-19 and is aged 15 or under, or 25 or under with an Education, Health and Care (EHC) Plan;
      or
    • has been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), is aged 18-25, is not fully vaccinated and has an EHC Plan;
  • your young person normally attends an education or care setting.

If you do not receive one of the benefits noted above and you are not the partner of someone in the same household who receives at least one of these benefits, you may still be able to get help if you meet all the other criteria, are on a low income, don’t have savings of £16,000 or more and are facing financial hardship. This is through a discretionary payment.

An application must be made within 42 days of your child or young person’s first day of self-isolation.

Who is not eligible?

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad
  • continue to receive full wages while you self-isolate (loss of overtime and/or allowances for unsociable shifts are not taken in to account)
  • can work from home during a period of self-isolation
  • do not apply within 42 days of the first day self-isolation
  • are employed by a Care Home or Community Care Provider, which is in receipt of Infection Control and Testing funding from Wirral Council (this grant funding will be used to pay wages for staff self-isolating)
  • have savings of £16,000 or more (discretionary payments only)

Information you need before you apply

If you have been asked to self-isolate by NHS Test and Trace or the NHS COVID-19 app, you will need the following information to complete this form:

  • your 8-character NHS Test and Trace Account ID. You must have completed the contact tracing questionnaire for your NHS Test and Trace Account ID to be valid. This normally starts with the letter ‘Z’. You will have been sent an electronic link to this by NHS Test and Trace to undertake the contact tracing journey.  This can be viewed online;
  • a copy of your latest bank statement (issued in the last two months). This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number. This will be the account into which you would like the payment made in to if you are successful;
  • proof of employment (if applicable) such as a recent wage slip or bank statement showing the wages being paid into your account;
  • proof of self-employment (if applicable) such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns;
  • to consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Your consent is given through the application process. Read the NHS Test and Trace privacy notice;
  • your National Insurance number;
  • if you are employed - the contact within your organisation who can confirm the impact of self-isolation on your wages.  You should have confirmed with your employer prior to completing this form that you will receive less or no wages due to your period of self-isolation.

If you are a parent or guardian of a child or young person who has been asked to self-isolate by NHS Test and Trace or their education or care setting, you will need the following information to complete this form:

Either:

  • your young person’s 8-character NHS Test and Trace Account ID.  This normally starts with the letter ‘Z’. This will have been sent by NHS Test and Trace because the young person has tested positive or, if aged 18-25 with an EHC Plan and not fully vaccinated, because they have been identified as a contact;
    or
  • a screenshot of your young person’s NHS COVID-19 app notification telling them to self-isolate. This is only for parents or guardians of young people aged 18-25 who have an EHC Plan and are not fully vaccinated.

You will also need:

  • a copy of your latest bank statement (issued in the last two months). This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number. This will be the account into which you would like the payment made in to if you are successful;
  • proof of employment (if applicable) such as a recent wage slip or bank statement showing the wages being paid into your account;
  • proof of self-employment (if applicable) such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns;
  • to consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Your consent is given through the application process. Read the NHS Test and Trace privacy notice;
  • your National Insurance number;
  • if you are employed - the contact within your organisation who can confirm the impact of self-isolation on your wages.  You should have confirmed with your employer prior to completing this form that you will receive less or no wages due to your period of self-isolation;
  • to consent for us to contact your child or young person’s education or care setting to verify the information you have given us and provide the contact details (telephone number). Your consent is given through the application process.

Additional information required to apply for a discretionary payment:

  • a breakdown of your household income and expenditure.

Apply

Apply for Support Payment

If you have difficulty uploading the documents required, please contact Wirral Coronavirus Helpline on 0151 666 5050 to discuss this further.

Wirral's COVID-19 privacy notice

Test and Trace Support Payment scheme privacy notice on GOV.UK

What happens next?

We will review your application and carry out checks across relevant council departments, with the Department for Work and Pensions (DWP) NHS Test and Trace, your employer and/or your child or young person's education or care setting (if applicable). If granted a payment and to validate your bank account details, we need to share relevant information you've given us with TransUnion.  This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.  This is not a credit check and won't impact your credit rating.  We will also notify Her Majesty's Revenue and Customs (HMRC) for tax purposes.

We aim to process your application and make a decision within three working days; this may take longer if you have not provided all the information we need. We will notify you via your ‘My Wirral’ account of the outcome of your application and if awarded a payment, this should reach your bank account within three working days of our contact.

Further guidance

Find out more about the NHS Test and Trace Support Payment Scheme

Find out more about COVID-19, how to stay safe and help the spread

What if I need other support due to COVID-19?

Welfare support information support is available

If you want to find out more about the community help available in your area go to the Wirral InfoBank website

An isolation guide is also available to support you

Get help if English is not your first language

'Wirral Change' supports residents who may have barriers to accessing the NHS Test and Trace Support Payment Scheme via the Helpline or online form if their first language is not English or if they have other needs.

For advice and guidance from Wirral Change: