If you have tested positive for Coronavirus (COVID-19) Wirral Council’s Test and Trace team will contact you. They will give you advice and obtain details of anyone you’ve been in contact with and will check if you require support whilst self-isolating and signpost you to appropriate local services. 

You will be asked where you have been recently and who you have been in close contact with.This will help the NHS contact anyone who may have caught the virus from you.

This service will be active from 9am to 5pm, 7 days a week.

How Wirral Locally supported Contact Tracing will contact you

All calls from our call centre will start with 0151 666. The last four digits will vary. 

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

If you have tested positive for COVID-19, or been identified by NHS Test and Trace as having been in close contact with someone who has tested positive for COVID-19, you may receive a text from Wirral Council, saying it’s from “Wirral MBC”.

This message will ask you to make sure you and you’re household are isolating and signpost you to information about how to get help with isolation if you are eligible.

What will I be asked?

You will be asked:

  • your name, date of birth and postcode
  • if you live with other people
  • any places you have been recently, such as a workplace or school
  • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

Wirral Council Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

How your information will be used

All information you provide to Wirral Council Test and Trace service is confidential. No one who is contacted will be told your identity.

Anyone you have been in close contact with will be told to stay at home (self-isolate) for 10 days by the NHS. This is because it can take up to 10 days for coronavirus symptoms to appear.