If you have tested positive for Coronavirus (COVID-19) the national NHS Test and Trace team will contact you. They will give you advice and obtain details of anyone you’ve been in contact with.

If the NHS Test and Trace team has been unable to contact you within 48 hours, your case will be passed to Wirral Council’s Test and Trace team who will contact you.

You will be asked where you have been recently and who you have been in close contact with.This will help the NHS contact anyone who may have caught the virus from you.

This service will be active from 9am to 5pm Monday to Friday and 10am to 1pm on Saturday and Sunday.

How Wirral Locally supported Contact Tracing will contact you

You will be contacted by phone. Calls will come from a number starting in 0151 and ending in 393.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

What will I be asked?

You will be asked:

  • your name, date of birth and postcode
  • if you live with other people
  • any places you have been recently, such as a workplace or school
  • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

Wirral Council Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

How your information will be used

All information you provide to Wirral Council Test and Trace service is confidential. No one who is contacted will be told your identity.

Anyone you have been in close contact with will be told to stay at home (self-isolate) for 14 days by the NHS. This is because it can take up to 14 days for coronavirus symptoms to appear.