Wirral Council is extending the range of services available to Direct Payment users, through offering all Direct Payment recipients a prepaid card as the default method of managing their Direct Payment.  This offer can reduce the Direct Payment administrative burden both for recipients and for the Council. 

A prepaid card account is just like a current account from your bank with a debit card. You can use it to pay for services which are agreed and detailed in your support plan.

What are the benefits of using a prepaid card?

  • you no longer need to send bank statements to the Direct Payments Team as everything will be easily accessible online
  • it is a secure and easy way to make payments for your care
  • same day bank transfers
  • you have immediate access to funds and balances
  • you can nominate a trusted person to help run the account with you
  • you will receive support to transfer to the new prepaid account
  • you can use a smart phone, tablet or computer to access your account.

How does the prepaid card work?

  • Wirral Council will put your Direct Payment money onto the card every four weeks in advance
  • you will need to activate the card once you have received it
  • you can pay for your assessed care need by bank transfer or telephone directly to your personal assistants or care agency bank account
  • you can check your account balances online or by telephone at any time
  • you can pay your client contribution directly into the account
  • you cannot go overdrawn or get into debt by using the prepaid card
  • you will no longer need a cheque book for the account

We believe that this offer will be attractive to most Direct Payment users but we have initiated an opt-out option as well if you choose not to take up a Prepaid Card.