Council Tax waiting times
We’re sorry, but call waiting times for the Council Tax team are longer than usual. The average waiting time is more than 30 minutes.
You can do some things online, by registering for My Account. You will need your council tax account number which is on your bill. You can check your bills, balance and payments. You can also apply for discounts, exemptions and payment arrangements.
If you are contacting us to check progress with a recently submitted application for a Discount/Exemption or a reported a change of address, please allow 28 days before contacting us.
You can also email email@example.com. We aim to reply within 30 days, but the current response time is longer. We are working hard to improve the situation and are continually monitoring it. We will update this message as we progress.