Council Tax Privacy Notice

Who is the Data Controller for the information I provide?

Wirral Council is the Data Controller for the personal information you provide.

Our address is:

Wirral Council
PO Box 290
Brighton Street
CH27 9FQ

Issues of how data is handled are dealt with by the Council's Data Protection Officer Jane Corrin who can be contacted by email at

Why do you need my information?

We need your data in order to comply with our legal obligation to assess and collect Council Tax. We will also obtain information from external sources, where relevant, such as Universities, for Council Tax Discount applications; The General Register Office, Tell us Once services (Department of Work and Pensions).

The legal basis that allows us to use your information is Public Task. We have a statutory duty to administer and collect Council Tax in accordance with the following legislation Local Government Finance Act 1992
Council Tax (Administration and Enforcement) Regulations 1992.

Do I have to provide this information and what will happen if I don’t?

You are legally obliged to provide this information as failure to do so will mean we are unable to bill you correctly and collect Council Tax due to the Council. If we are unable to do so our ability to raise and collect the revenue required to provide all council services will be limited.

Who will my information be shared with?

The information may be shared with other Departments within Wirral Council who also have a statutory duty to provide a service, and other organisations, such as:

  • external enforcement Agents (Appointed by the Council)
  • Department for Work and Pensions (Only as part of recovery procedures)
  • the Valuation Tribunal Service
  • internal auditors
  • the Insolvency Service
  • external processing agencies (as and when required)

National Fraud Initiative - We participate in the Cabinet Office's National Fraud Initiative. This requires us to provide particular sets of data to the Minister for the Cabinet Office for matching. The use of data for this data matching exercise is carried out with statutory authority under part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under Data Protection legislation. Data matching by the Cabinet Office is subject to a Code of Practice. You can view further information on the Cabinet Office's legal powers and the reasons why it matches particular information.

The Insolvency Service

We may disclose information to other partners of the council where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime.

How long will you keep this information for and why?

Personal information will be retained in line with our Retention Policy.

How will my information be stored?

Information will be stored electronically on a secure document imaging system and account level details will be stored within the secure electronic Council Tax system.

How we protect your data

We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them. The Council takes security measures such as, but not limited to:

Logical Security Control

  • encryption
  • anonymisation
  • partitioning
  • paper document security

Physical Security Control

  • managing workstations
  • website security
  • backups
  • network security
  • physical access control
  • monitoring network activity
  • hardware security

Organisational Control

  • monitoring committee
  • policies
  • managing Privacy risks
  • integrating privacy protection in projects (PIA)

Will this information be used to take automated decisions about me?

Some decisions may be automated, such as online Single Person Discount applications and payment arrangements that are agreed via our online portal – ‘My Account’. Automated decision making is a service provided to speed up the application process, however if you believe the automated decision making  service has disadvantaged you, you can request someone to review your application However this process will take longer than an automated system.  See Rights on automated decision making and profiling further on in this notice.

Will my data be transferred abroad and why?


What rights do I have when it comes to my data?

Right to be informed – through this Privacy Notice

Right to rectification – you have the right to have personal data rectified if it is inaccurate or incomplete.

Rights on automated decision making and profiling - The law provides safeguards for you against the risk that a potentially damaging decision is taken without human intervention. You can ask for a human being to review a decision within a month of the decision being made.

Right to restrict processing – you have the right to block or suppress processing of your data, however this right does not apply in some circumstances.

Right to object to processing

Right of Access - you have the right under the Data Protection Act 1998 (General Data Protection Regulation 2018) to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access. To request a copy of your data or ask questions about how it is used please email

Who can I complain to if I am unhappy about how my data is used?

Informal resolution

In the first instance we would ask that you try and resolve data handling issues directly with the relevant department before applying for a formal resolution.

Formal resolution

If you are dissatisfied with the informal resolution of your complaint you can request a review by the Data Protection Officer, Jane Corrin, by email

If you remain dissatisfied following an internal complaint, you can lodge a complaint with the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane

Changes to our Privacy Notice

We regularly review our privacy notice and suggest you check for any changes from time to time. This notice was reviewed May 2018.