A requirement of the Equality Duty 2010 is for the council to publish information relating to people affected by our policies and decisions. This asks:

  • who accesses our services?
  • what reasonable adjustments are provided to customers to access our services?
  • how satisfied are customers with our services?
  • what feedback do customers give us?
  • what is the number and type of complaints we receive from customers?
  • do we have different service outcomes for different groups of people?

You can read how we intend to gather this information in our draft customer information action plan:


We published the following customer information by department in November 2012:

Adult social services

Children and young people

Finance

Regeneration

Workforce equality profiling

Another requirement of the Equality Duty 2010 is for the Council to publish information relating to our workforce. This includes:

  • workforce equality profiles
  • pay gaps
  • job application success rates
  • take up rates of training
  • promotion success rates
  • return to work rates after maternity leave
  • reasons for termination of employment
  • length of service
  • time on pay grades

Read government guidance and information on this subject.