If you believe your business rates may be incorrect, you can check and update your information using the VOA's Check and Challenge your business rates service. Check and challenge your business rates valuation: step by step - GOV.UK
From 1 April 2026, you will need to use a business rates valuation account to tell the VOA if you think your rateable value is too high. You must continue to pay your business rates as normal until a decision has been made. You can register for a business rates valuation account ready for 1 April 2026. You can do this yourself without employing a rating agent.
If you are using a rating agent to assist with your revaluation, please be aware that members of the Royal Institution of Chartered Surveyors and the Institute of Revenues, Rating and Valuation are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct.
Before you employ a rating adviser or company you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.
Whilst an appeal is being considered, there is no legal right to withhold payment.
If you think that your bill is too high, you have the right to appeal.
This should be directed to The Valuation Office Agency, and the contact details are below. Please note that whilst an appeal is being considered, there is no legal right to withhold payment.
The Valuation Office Agency
Liverpool Valuation Office
Redgrave Court
Merton Road
Bootle
L20 7HS
Telephone: 03000 501501
Details of how your business rates are calculated are available on the Valuation Office Agency website, along with information about making appeals.