Who is the Data Controller for the information I provide?

Wirral Council is the Data Controller for the personal information you provide.

Our address is;
Wirral Council
PO Box 290
Brighton Street
Wallasey
Wirral
CH27 9FQ

Issues of how data is handled are dealt with by the Council's Data Protection Officer Jane Corrin who can be contacted by email at DPO@wirral.gov.uk or by writing to: Data Protection Officer, at the address above.

We collect and hold information about you in order to assist Wirral residents in meeting their needs for subsistence or financial support where they are unable to meet their immediate short term needs or where they require support to maintain their independence within the community. This information also contributes towards statistical analysis of the teams achievements. We will also verify benefit awards with The Department for Work and Pensions

Why do you need my information?

To assist vulnerable people in meeting their needs for subsistence or financial support where they are unable to meet their immediate short term needs or where they require support to maintain their independence within the community. Your information will help us assess your needs.

What legal basis allows you to use my information?

Consent has been given to this data being held for explicit use for assisting in the administration of the Local Welfare Assistance Scheme, with the aid of benefit checks.  This information is held for the legitimate interests of those being assisted with Local Welfare Assistance Scheme related matters. Personal data will not be disclosed without the consent of the data subject.

Do I have to provide this information and what will happen if I don’t?
If we did not collect this information we would be unable to assess a Local Welfare Assistance Scheme application form and perform benefit checks where necessary, or assist with queries and disputes relating to your case.

Who will my information be shared with?

The information held may be shared with external partners who are providing a service within the Local Welfare Assistance Scheme, in relation to the supply of white goods, furniture and carpets. 

We may share information with the Housing Priority Panel (HPP) to support vulnerable people gain independence within the community. 

We may disclose information to other partners of the council where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime and/or fraud.

As part of the assessment we may share your details with the Department of Works and Pensions as allowed by law. 

We will share your details with the Council’s Furniture/white goods/carpet provider for delivery purposes of said goods.

We may refer your contact details to Energy Project Plus , with your consent, for items that are not covered by the Local Welfare Assistance Scheme.

We may share your name and mobile telephone number with Government Digital Service and its service providers. They deliver the Council’s text messaging service. We sometimes notify you of the outcome of your claim by text message and use this provider to do so.

How long will you keep this information for and why?

Personal information will be retained for 6 years based on best practice and to reduce potential fraud.

How will my information be stored?

Information will be held within a secure electronic Case Manager System and a secure electronic document management system.

How we protect your data

We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them. The Council takes security measures such as, but not limited to:

Logical Security Control

  • encryption
  • anonymisation
  • partitioning
  • paper document security

Physical Security Control

  • managing workstations
  • website security
  • backups
  • network security
  • physical access control
  • monitoring network activity
  • hardware security

Organisational Control

  • monitoring committee
  • policies
  • managing Privacy risks
  • integrating privacy protection in projects (PIA)

Will this information be used to take automated decisions about me?

No

Will my data be transferred abroad and why?

No, your details will not be transferred abroad

What rights do I have when it comes to my data?

Right to be informed – through this Privacy Notice

Right to rectification – you have the right to have personal data rectified if it is inaccurate or incomplete.

Right to erasure – you have the right to have personal data erased and to prevent processing however the right to erasure does not apply in some circumstances.

Right to restrict processing – you have the right to block or suppress processing of your data, however this right does not apply in some circumstances.

Right to data portability – you have the right to obtain and reuse your data for your own purposes (copy or transfer personal data to another environment) in certain circumstances.

Right to object to processing (to certain types of processing only).

Right to withdraw consent (This would mean we would be unable to assess your needs and prevent us from making any award).

Right of Access - you have the right under the Data Protection Act 1998 (General Data Protection Regulation 2018) to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access. To request a copy of your data or ask questions about how it is used please email informationmanager@wirral.gov.uk

Who can I complain to if I am unhappy about how my data is used?

Informal resolution

In the first instance we would ask that you try and resolve data handling issues directly with the relevant department before applying for a formal resolution.

Formal resolution

If you are dissatisfied with the informal resolution of your complaint you can request a review by the Data Protection Officer, Jane Corrin, by email DPO@wirral.gov.uk or by writing to:

Data Protection Officer
Wirral Council
PO Box 290
Brighton Street
Wallasey
Wirral
CH27 9FQ

If you remain dissatisfied following an internal complaint, you can lodge a complaint with the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Changes to our Privacy Notice

We regularly review our privacy notice and suggest you check for any changes from time to time. This notice was reviewed May 2018.