We appreciate complaints, compliments and other feedback as they help us to understand how we can improve our services.
If you wish to complain about a council service, it would help if you could tell us what you think we could do to resolve your complaint.
Some complaints and feedback need to go through specific channels:
With effect from 1 October 2017 Wirral Council has changed the complaints procedure to a two stage process. We are also introducing a Vexatious Complaints Policy in line with best practice and most other local authorities.
- Wirral Council Complaints Policy, with effect from 1 October 2017
- Wirral Council Vexatious Complaints Policy, with effect from 1 October 2017
Additional help and advice
Contact Citizens Advice