Environmental Health Divisional Surveys

This information summarises the results of customer surveys undertaken from April to September 2012.

554 questionnaires were sent out to customers of the service and 123 have been returned and collated

(22% return rate). Most customers were satisfied with the service provided by the Division. There were no major problems and any minor problems have been highlighted and are to be addressed by the respective team leaders.

Food Safety Team

75% of customers were satisfied with the service they received.

District Team

77% of customers were satisfied with the service they received.

Pest Control

93% of customers were satisfied with the way that the Call Centre Advisor dealt with their enquiry.

89% of customers felt that the service gave them value for money.

Health & Safety

67% of customers were satisfied with the service they received.

Pollution Control

58% of customers were satisfied with the service they received.

Animal Control & Welfare

90% of customers were satisfied with the service they received.