Environmental Health Divisional Surveys

This information summarises the results of customer surveys undertaken from April 2008 to March 2009.

1863 questionnaires were sent out to customers of the service and 506 have been returned and collated (27% return rate). Most customers were satisfied with the service provided by the Division. There were no major problems and any minor problems have been highlighted and are to be addressed by the respective team leaders.

Food Safety Team

81% of customers were satisfied with the service they received.

No problem areas highlighted.

Animal Control and Welfare

80% of customers were satisfied with the service they received.

Problem areas highlighted – 24% of customer stated that the officer did not inform them of the outcome of the investigation/case. (PI of 80% not met).

Health and Safety Team

100% of customers were satisfied with the service they received.

Problem areas highlighted – 34% of customers stated the officer did not inform them of the outcome of the investigation. (PI of 80% not met).

District Team

80% of customers were satisfied with the service they received.

Problem areas highlighted – 24% of customers stated the officer did not inform them of the outcome of the investigation. (PI of 80% not met).

Pollution Control

81% of customers were satisfied with the service they received.

Problem areas highlighted – 23% of customer not kept informed of the progress of the case. (PI of 80% not met).

25% of customers stated the officer did not inform them of the outcome of the investigation.

(PI of 80% not met).

Pest Control - Call Centre

100% of customers were satisfied with the way that the Call Centre Advisor dealt with their enquiry.

No problem areas highlighted.

Pest Control – Pest Service

95% of customers felt that the service gave them value for money.

No problem areas highlighted.