Manage your Business Rates account online

You can manage your Business Rates Account online using our E-Citizen self service facility

Your E-Citizen identity is the user name and password that you give us when you register.

You can register to use any or all of our on-line services but you only need to register as an E-Citizen once and then request and enter PIN(s) for each service that you require. Other services available in addition to Business Rates are Council Tax, Council Tax Support and Housing Benefit for claimants and landlords.

Once you have selected a service and requested a PIN, a letter will be sent to your address with a pin number and instructions on how to access your business rate account.

What can you see when you use E-Citizen?

  • how your Business Rate is calculated
  • payments you have made
  • balance(s) outstanding
  • current instalments due
  • correspondence we have sent to you
  • sign up for e-billing to swap your traditional paper bill for on-line billing.

Registering for E-Citizen

To register for E-Citizen please have your Business Rates Account number ready before you proceed to Register

Already registered?

Existing users will need their E-Citizen username and password before continuing on to the E-Citizen System

You can do the following without registering

Search for a Rateable value

System availability

We hope that the system will be available 24 hours a day, 7 days a week with the following exception. E-Citizen is not available 4.00am to 6.00am every Sunday because of essential maintenance to our systems.