Manage your Council Tax account online

Manage your Council Tax Account online using our E-Citizen self service facility.

Using E-Citizen you can also manage your:

  • Business Rates
  • Council Tax Support
  • Housing Benefit for claimants and landlords.

Register for E-Citizen (You'll need your council tax and/or benefits reference number)

Already registered?

Log in to E-Citizen.

To be able to use our on-line services you must register yourself as an E-Citizen. Your E-Citizen identity is the user name and password that you gave us when you registered.

You can register to use any or all of our on-line services but you only need to register as an E-Citizen once and then request and enter PIN(s) for each service that you require. Other services available in addition to Council Tax are:- Viewing Housing Benefit for Landlords, Viewing Housing Benefit for Claimants and Business Rates.

Once you have selected a service and requested a PIN, a letter will be sent to your address with a pin number.

What can I use E-Citizen for?

  • To see how your Council Tax is calculated
  • Check payments you have made
  • View balance(s) outstanding
  • Check current instalments due
  • See correspondence we have sent to you
  • Report a change of address
  • Apply to pay by direct debit
  • Sign up for e-billing to swap your traditional paper bill for on-line billing.

You can do the following without registering


System availability

We hope that the system will be available 24 hours a day, 7 days a week with the following exception; E-Citizen is not available 4.00 am to 6.00 am on Sundays because of essential maintenance to our systems. We apologise for any inconvenience caused.