Telephone contacts

Our Customer Service advisors are trained to deal with a wide range of phone enquiries covering benefits, Council Tax, bin collections and other general information.

We will try to resolve enquiries within one call wherever possible. We will also use a recording system to record the telephone calls made to, or from the Call Centre. This will help us to monitor the quality of the service we provide.

Below is a list of contact telephone numbers for Wirral Council. You can also contact us by using Text Relay (previously Typetalk) if you are deaf or hard of hearing.

View a more detailed list of telephone numbers by department

Team

Telephone

Opening hours

Service

Switchboard

 

(0151) 606 2000

Monday to Friday
8.45am-5.00 pm

 

For general enquiries

 

 

Revenues and Benefits

(0151) 606 2002

 

 

 

 

 

 

 

 

 

(0151) 606 2070
For Invoice Enquiries

Monday to Thursday
8.00am to 6.30pm

Friday
8.00am to 5.00pm

Saturday
9.00am to 12.30pm

For  advice on:

  • Council Tax
  • Business Rates
  • Free School Meals
  • Housing Benefit 
  • Change of address 
  • Payment arrears 
  • Payments (including direct debits) 
  • Reporting changes in circumstances 
  • Claim forms and information leaflets

 

  • Payments by debit / credit card
  • Payment arrears
  • Reporting a change in circumstances

Streetscene 

(0151) 606 2004

 

(0151) 647 7810

Monday to Friday
8.00am to 5.00pm

For emergencies outside normal office hours.

For advice on:

  • Bins collections
  • Recycling 
  • Street cleansing 
  • Street lighting
  • Road and pavement maintenance and repairs 
  • Road signs 
  • Traffic management 
  • Resident parking schemes 
  • Bulk waste removals (known as ERIC) 
  • Highway drainage 
  • Highway enforcement 
  • Payments for penalty charge notices and replacement bins

 

Central Advice and Duty Team

(0151) 606 2006
for Adults

(0151) 606 2008
for Children

For emergencies outside of normal office hours telephone (0151) 677 6557.

(0151) 606 2400 for Foster Enquiries

Monday to Friday
9.00 am to 5.00 pm

The Central Advice and Duty Team offers advice or referral for anyone who:

  • Has a physical or learning disability
  • Is experiencing mental health distress 
  • Is caring for a child with disabilities or difficulties 
  • Is elderly and losing their independence 
  • Is experiencing difficulties due to sight or hearing loss 
  • Looks after someone 
  • Has concerns about a child or adult (they can report anonymously)

An emergency duty team provides out of hours cover at all other times including weekends and Bank Holidays. Telephone (0151) 677 6557.

 

Information and Advice

(0151) 606 2020

Monday to Friday
9.00am to 5.00pm

(An answerphone facility operates outside office hours for reports of anti-social behaviour.)

 

For advice on Council services including:

  • Pest control
  • Registrars (Births and Deaths) 
  • Council recruitment 
  • It's Your Call (reporting incidents of anti-social behaviour) 
  • Building and Development Control 
  • Home to school transport 
  • Contacting local MPs and Councillors 
  • Handy person and POP IN schemes

 

Automated Payment Line

(0151) 606 2345

 

Available to make payments For Council services 24hrs a day.

Leisure Booking Line

(0151) 606 2010

 

Monday to Friday

9am to 5pm

 

For advice on:

  • Booking your classes and activities
  • Sport and Leisure memberships
  • Swimming timetables
Invoice payments (0151) 666 3231

Monday to Friday

9am to 5pm

 To enquire about payments to suppliers

Recruitment Line

(0151) 606 2040

Monday to Friday

9am to 5pm

To apply for a Council vacancy.