Complaints about schools

If you have a complaint about a school, you should first discuss it with a teacher or head teacher.

All schools have a formal complaints procedure in accordance with the School Standards and Framework Act 1998.

The Council’s School Complaints Procedure Guidance suggests a four-stage process to manage complaints from parents or guardians, pupils, governors, and the general public.

The first stage of the process is informal. The final stage involves an appeal to the school’s governing body.

Please contact the school concerned and request a copy of their “School Complaints Procedure”. These should be available from every school upon request.