Online benefit details for landlords

You can now have online access to your tenants’ Housing Benefit payment details which are paid directly to you using our E Citizen self service facility.

To be able to use our on-line services you must register yourself as an E-Citizen.

Your E-Citizen identity is the user name and password that you give us when you register.

You can register to use any or all of our on-line services but you only need to register as an e-Citizen once and then request and enter PIN(s) for each service that you require. Other services available in addition to Benefits are Council Tax and Business Rates.

Once you have selected a service and requested a PIN a letter will be sent to your address with a pin number and instructions on how to access your benefit details.

What can you see when you use E-Citizen?

• Authorised Claim list
• Claim Summary Screen for your tenant
• Housing Benefit awards
• Next payment and previous payment details
• Any outstanding invoices

Registering for E-Citizen

To register for E-Citizen please have your Landlord Creditor reference number ready before you proceed to Register.

Already registered?

Existing users will need their E-Citizen username and password before continuing on to the E-Citizen System.

System availability:

We hope that the system will be available 24 hours a day, 7 days a week with the following exception; E-Citizen is not available 4am to 6am Sunday because of essential maintenance to our systems. We apologise for any inconvenience caused.

If you have any problems viewing your account, please contact the E-Citizen Support Team, Monday to Friday between 9am and 5pm, using the contact details on the right hand side of this page.