If your bin is damaged or broken you can request a replacement bin.  In many cases, your bin will be able to be repaired.  There is a charge of £10 for any bin repair.  If your bin is not able to be repaired, a new bin will be required for which the charges for a new bin will apply.

Grey recycling bins can be replaced for the subsidised price of £18.50.

Green general waste and brown garden waste replacement bins cost £37.

Bins damaged during collection will be repaired or replaced free of charge as long as they are reported to us within 3 working days of collection and damage has been reported by the crew.

Report a damaged bin

What to do if you cannot put your damaged bin out

  • brown – store in garden
  • green – put in black bags and place at kerbside for collection (bags will only be collected if we have received payment for a new replacement bin)
  • grey – take to a recycling point or place in green bin for collection