To make a claim you can apply online or download and complete a paper application form. If you have made a claim for Universal Credit you can apply for help with your Council Tax by claiming Council Tax Support.

Make a claim online

Things to remember when making a claim

  • submit your application as soon as you move in
  • answer all questions that apply or your entitlement cannot be worked out
  • provide all the requested items of proof. We cannot pay your benefit until we have seen all required proof
  • submit the form as soon as possible and send in proof later
  • only complete one form if you are married or living with someone as though you are married. Your partner’s details are required

We try to prioritise the most important changes to make sure your Housing Benefit and Council Tax Support is correct and up to date. It may however take a few weeks to work out your entitlement at busy times.

It may be a good idea to tell your landlord when you have submitted your claim.

If you qualify for help we will contact you as soon as possible. We will also contact you if you do not qualify for any help.

When does your benefit start?

Your benefit entitlement usually starts from the Monday after we have received your application form.

Average processing time

The average processing time to assess a claim for Housing Benefit or Council Tax Support for October 2017 was 27 days.

Help managing money and debt

Citizens Advice Wirral can offer help and advice if you are having difficulty paying bills or struggling with other debts.