Disputing a Housing Benefit decision

If you disagree with a decision about Housing Benefit you can ask us to explain our decision again. You can also write and ask us to give you a written statement of reasons for our decision. You should contact us within one month of receiving your decision letter.

If you still disagree with the decision after it has been explained, you can ask us to look at it again.

Dispute a Housing Benefit decision

Appeal against a Housing Benefit decision

For some decisions, you can appeal to an independent tribunal who can change the decision if they agree that it is wrong. There are some decisions which you cannot appeal to an independent tribunal against, including the following:

  • Local Housing Allowance rate
  • Discretionary Housing Payments

Appeals must be made within one month of the decision. If you make a late appeal you must state why you could not appeal in the time given.

Your appeal cannot be accepted if it is made 13 months or more after the date on your decision letter.