We believe that landlords are an important stakeholder in the service we provide. We aim to work with landlords to ensure they receive payment promptly and to make sure overpayments are minimized. In return we ask landlords to respect our obligations towards claimant confidentiality and the Data Protection Act when they make enquiries about their tenants.

Who can claim Housing Benefit?

Only people in the following groups can claim Housing Benefit, these are:

  • people of pensionable age
  • people who pay rent, and do not receive Universal Credit people living in rented accommodation where care, support and supervision is provided by their landlord
  • people with three or more dependent children, who have not been claiming Universal Credit in the last six months
  • people who have been placed in temporary accommodation by the local authority

All other working age people will claim Universal Credit if they need help with their rent costs.

Housing Benefit helps tenants who are on a low income pay their rent. Only the tenant can apply for Housing Benefit. A landlord cannot claim Housing Benefit on behalf of a tenant. To get Housing Benefit a tenant must:

  • have a liability to pay rent; and
  • be living in the property as their main home; and
  • make a claim

Tenants must make a claim for Housing Benefit direct to the Council. If your tenant has claimed or applied for Universal Credit, they cannot claim Housing Benefit; as their housing costs are paid within their Universal Credit award.

People who change their address and are already receiving Housing Benefit will remain on Housing Benefit until they migrate to Universal Credit. Pensioners who are getting Pension Credit can claim through the Pension Service.

Can I find out how much benefit you could pay before I take a tenant?

Yes, you can find out the maximum amount of rent that will be used to work out your tenant’s claim. Your tenant’s Housing Benefit will be worked out using Local Housing Allowance rates. This is based on where the tenant lives and the number of people who live with them. Details of how we calculate the number of bedrooms your tenant is entitled to is covered in part 9. The amount of Housing Benefit is also affected by the income and circumstances of the tenant and anyone else who lives in the household. Local Housing Allowance rates are available on the Council’s website and at our One Stop Shops.

There is no right of appeal against the Local Housing Allowance rates.

How long does it take to sort out benefit?

We aim to pay Housing Benefit as soon as possible, after receiving all the information. There can be delays in making payments of benefits caused by:

  • claim forms which are not fully completed or signed
  • evidence of income, capital/savings, rent, identity, or National Insurance number not being provided

What evidence of rent is needed?

Always make sure that your tenant has a written tenancy agreement, or some evidence of liability to pay rent.

The evidence must include:

  • name and address of tenant(s)
  • name of any joint tenants
  • name and address of the landlord
  • name and address of your agent if you have one
  • how long the tenancy is for
  • how much the rent is
  • what services are included and the amount of each service
  • how often the rent is due

The tenancy agreement should be signed by you and your tenant(s). If you are the agent for the landlord the agreement should give the landlord’s full name and address. Your tenant can upload evidence here.

When does the benefit start?

This depends on the date we get the form, the date the tenancy started and the date the tenant moved into the address. This means that in most cases benefit will not start until the tenant moves in. Benefit is usually paid from the Monday following the date the claim is received.

If a tenant moves into a property and makes an application for benefit within the first week of the tenancy, we can pay benefit from the day they start living in the property.

If the claim is received in the benefit week after they have moved in, the benefit will only be paid from the Monday following the date the claim is received.

However, if they are in receipt of Income Support, income-based Jobseekers Allowance or income-related Employment and Support Allowance, they have up to one month to claim Housing Benefit.

How much benefit will my tenant be entitled to?

This will depend on:

  • how much income the tenant and their partner get
  • who lives with them
  • when they made their claim

The Local Housing Allowance rate is the maximum amount used for Housing Benefit. If their rent is higher than the Local Housing Allowance rate, they will have to make up the shortfall in their rent.

How are the Local Housing Allowance rates worked out?

The rates will be based on:

  • the Broad Rental Market area where your tenant lives
  • the number of people who live in the household

The amount of Housing Benefit under Local Housing Allowance, which your tenant(s) may receive, depends on:

  • who lives with them
  • what money they have coming into the household
  • any savings they have
  • if they share paying the rent

What is a Broad Rental Market Area?

The Rent Service no longer values individual properties; instead the Valuation Service set annual Local Housing Allowance rates for different size properties within various areas. These areas are called Broad Rental Market Areas.

Each Council will have at least one Broad Rental Market Area .We publish these rates in our One Stop Shops and on our website so you can find out the amount of rent that Local Housing Allowance will cover.

How many bedrooms is my tenant allowed?

Local Housing Allowance rates are based on the size of the household occupying the property. To calculate the number of bedrooms that will apply for your tenant’s household you need to count one bedroom for the following people:

  • a single claimant or an adult couple
  • any other single adult aged 16 or over
  • any two children under age 10
  • any two children of the same sex under age 16
  • any other child.
  • a non resident carer

A bedroom is allowed for a carer who stays overnight on a regular basis to look after your tenant or their partner or a disabled child or non-dependant disabled adult that lives with them and they are in receipt of any of the following:

  • middle or higher rate care component of Disability Living Allowance (DLA)
  • Attendance Allowance (AA)
  • the daily living component of Personal Independence Payment (PIP) or
  • the Armed Forces Independence Payment (AFIP)

There must be a spare bedroom available for them to use. Where there is more than one disabled person living in the property that require a separate bedroom, only one bedroom to be used by the carer is allowed. In these circumstances your tenant can apply for a Discretionary Housing Payment, if they are still affected by the under occupancy rules and have a shortfall in their rent. See more information on Discretionary Housing Payments.

A room is allowed for a foster child, provided there is a spare room available and you or your partner are approved foster carers. Sons, daughters, step-sons and step-daughters in the armed forces who live with their parents will still continue to have a room allocation if they are away from home when deployed on operations.

The maximum bedroom allowance for Local Housing Allowance is 4 bedrooms, even if your tenant needs 5 bedrooms or more.

When calculating the number of rooms, we do not count:

  • children who are not normally resident in the property, for example,
  • visiting at weekends

Can my tenant get extra help with their rent?

We cannot pay Housing Benefit above the Local Housing Allowance rates. However, your tenant can apply for a Discretionary Housing Payment. This is to help with any shortfall in rent. Discretionary Housing Payments are not awarded automatically, as their circumstances have to be considered.

If your tenant is receiving Universal Credit they can also apply for a Discretionary Housing Payment from the website: www.wirral.gov.uk/dhp

Can I appeal against the amount of benefit my tenant is awarded?

No. Only the tenant can appeal against the amount of benefit they are awarded. The tenant is the person who must make the claim for benefit; any benefit entitlement is the right and property of the tenant. It is up to the tenant to say whether they are unhappy with the amount of benefit being paid. Any appeal against the amount of benefit must be made and signed by the tenant at every stage of the appeal.

What rights do I have as a landlord?

If you receive direct payments of Housing Benefit, you have the right to be told how much the weekly benefit is, how often it will be paid and the period covered. If we decide to stop paying you directly we must tell you that we have done this and the reasons why. You have the right to appeal against our decision to stop paying the rent direct.

Tenant’s under Local Housing Allowance rules, do not have the right for their Housing Benefit to be paid direct to you, except in certain circumstances. For example, the tenant is unable or unlikely to pay the rent or has rent arrears; or where direct payment would help the tenant secure or retain the tenancy.

Your tenant can sign an authorisation form, for the Council to discuss their claim with you.

You have the right of appeal against overpaid Housing Benefit that is being recovered from you.

What should I do if arrears of rent are building up?

The first thing to do is to speak to your tenant, remember they are responsible for the rent. If the rent is in arrears of eight weeks or more we can pay you directly. You will need to contact us, you can do this on-line from our website and provide evidence. We will then consider making payment to you.

Always contact us before you take any court action for rent arrears. We will try to help you and your tenant if we can.

Can I have benefit paid to me?

Payment is normally made to the tenant. Benefit can only be paid to the landlord in certain circumstances, such as where:

  • the tenant is unable or unlikely to pay their rent.
  • the tenant is vulnerable
  • direct payment would help the tenant secure or retain the tenancy.

Further information about these circumstances are detailed in our Safeguard Guidance which is available on our website.

We will usually only refuse to pay a landlord direct where it is decided that the landlord is not fit and proper. Landlords may be considered to be not fit and proper if there are problems in getting overpayments back or the landlord is implicated in fraudulent claims for benefit.

If we do pay you directly, payments will be made direct to your bank or building society account and you will be sent a schedule. This will tell you whose benefit is being paid to you, how much it is and what period it covers. Payments will be made every four weeks in arrears and may be affected by a deduction where we are recovering amounts to reduce or clear any overpayments.

Will I have to repay overpayments of benefit paid directly to me?

We will normally recover an overpayment of benefit from the person who has received the payment. If the benefit is being paid directly to you, this means we will normally recover the benefit from you.

Sometimes, we will recover the benefit directly from the tenant, even though the benefit was paid directly to you. This is usually when we are happy that you didn’t know they were not entitled to the payment and it is unreasonable to recover it from you. If there is still entitlement to benefit, future payments will be reduced until the overpayment is paid back. You should collect any shortfall in rent from your tenant.

We can recover any overpayment that is deemed to be a ‘recoverable overpayment’. An overpayment is recoverable unless:

  • it has been caused by official error and
  • the person entitled to the benefit could not have reasonably been expected to know their benefit was too much

Are deposits paid by Housing Benefit?

Deposits are not usually covered by Housing Benefit. If you require a deposit from a tenant, they will need to provide this from their own funds. If they are unable to do this, they can apply to be considered for Discretionary Housing Benefits. They can make a claim from our website.

You must protect your tenants’ deposits, in either a custodial or insurance based scheme. Visit the Tenancy Deposit Protection website for information.

Will the Council pay a month’s notice if the tenant leaves without telling me?

We can only pay Housing Benefit if a tenant has a liability to pay rent and occupies the property as their home. A tenant, who has left without giving notice may still have a liability to pay rent but no longer occupies the property as their home, will not normally be entitled to benefit.

The only time we can pay benefit on a home that the tenant has left is if they qualify for overlapping benefit. Overlapping benefit means that the tenant is entitled to Housing Benefit at two different addresses for the same period.

To get overlapping benefit the tenant must:

  • have a liability to pay rent at a new address; and
  • have claimed Housing Benefit at the new address; and
  • have a liability to pay rent at the old address, which could not reasonably have been avoided

The tenant does not have to make a claim for overlapping benefit. However, they should tell us why he or she didn’t give notice. If we agree that the tenant took all reasonable steps to prevent the liability at the old address continuing, we will pay overlapping benefit, but only for a maximum of four weeks.

Will you pay benefit if my tenant is absent from the property for a while?

We can continue to pay benefit if a tenant is away from home on a temporary basis. We can normally only pay for a maximum of 13 weeks if:

  • the tenant’s absence is temporary and the tenant intends to return to the property; and
  • the tenant’s absence is likely to last no more than 13 weeks and the property is not let in the meantime
  • if the tenant's absence is outside of Great Britain, in most cases we normally only pay up to 4 weeks

Some tenants may be temporarily absent for up to 52 weeks and still get benefit during this period. These are:

  • a prisoner on remand
  • a vulnerable student
  • absent through fear of violence
  • a hospital in-patient
  • in a residential care home on a temporary basis.
  • receiving medically approved treatment, care or convalescence
  • providing medically approved care or caring for a child whose parent or guardian is receiving medical treatment or medically approved care
  • absent because your partner or dependant child is receiving medical
  • treatment or medically approved care outside a residential home

For example, if a tenant went into hospital with the intention of returning home within 52 weeks we would be able to pay Housing Benefit. If, after two weeks, it became clear that the tenant would not be returning home, the benefit would stop straight away.

The rules change for those in prison once they are sentenced. At that point, if they are likely to be in prison for more than 13 weeks they will not be entitled to benefit as it can only be paid for a maximum of 13 weeks.

What about Council Tax?

If your tenant is liable to pay Council Tax on the property, they can apply for Council Tax Support on the same form as for Housing Benefit. If your tenant has claimed Universal Credit , they will need to make a separate claim for Council Tax Support.

If the property is classed as a house in multiple occupation (HMO) you, as the landlord are liable for Council Tax on the whole property. More information about Council Tax Discounts and exemptions.