Wirral.gov.uk puts small files known as ‘cookies’ onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

Wirral.gov.uk cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are used on Wirral.gov.uk

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use wirral.gov.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, e.g. improving site search.

Google Analytics stores information about:

  • the pages you visit on Wirral.gov.uk
  • how long you spend on each Wirral.gov.uk page

  • how you got to the site 

  • what you click on while you’re visiting the site
  • we don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

NamePurposeExpires
_gaThis helps us count how many people visit wirral.gov.uk by tracking if you’ve visited before2 years
_gatUsed to manage the rate at which page view requests are made10 minutes

Google Analytics

NamePurposeExpires
_utmaLike _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to wirral.gov.uk or to a certain page2 years
_utmbThis works with _utmc to calculate the average length of time you spend on wirral.gov.uk30 minutes
_utmcThis works with _utmb to calculate when you close your browserWhen you close your browser
_utmzThis tells us how you reached wirral.gov.uk (e.g. from another website or a search engine)6 months

wirral.gov.uk events

NamePurposeExpires
analytics_next_page_callThis lets us know the next page you visit on wirral.gov.uk, so we can make journeys betterWhen you close your browser

You can opt out of Google Analytics cookies.

Our introductory message

You may see a pop-up welcome message when you first visit wirral.gov.uk. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

Council minutes, agendas and reports

We use Modern.gov software to power our minutes, agendas and reports webpages. The software offers a comprehensive range of features for supporting the democratic process in local authorities and other organisations such as fire and police authorities, housing associations and health services. The domain for this part of the website is democracy.wirral.gov.uk.

NamePurposeExpires
ASP.NET_SessionIdThis cookie is essential. The technology running most of the website (pages with filenames ending in .asp) sets a session marker to identify you whilst you are browsing our site. No personal information is stored.When you close your browser.

eCitizen Council Tax and Housing Benefit

eCitizen is the online system used for managing Council Tax and Housing Benefit accounts. The domain for this part of the website is rbss.wirral.gov.uk.

NamePurposeExpires
ecitizenReqIdCookie used by this system to enable it to work correctly. When you close your browser.
JSESSIONIDThis cookie is essential. The technology running our self service portal sets a session marker to identify you while you are browsing our site. No personal information is stored.When you close your browser.

Library Ebooks

We use a service provided by Overdrive

NamePurposeExpires
session 18 years
Text size style When you close your browser
expandme When you close your browser
WT_FPC 10 years

Online Forms

AchieveForms is the system we use to create online forms. This is used by many local government sites in the UK.

NamePurposeExpires
AWSELB"Amazon Web Services Elastic Load Balancer" - used to direct your request to the appropriate server. No personal information is contained or used.When you close your browser.
firmstep2sessionThe technology running our eForms solution sets a session marker to identify you while filling out a form.When you close your browser.
firmstep2serverThis remembers the name of the server the user is connected to. As we have multiple servers the eForms software must know which is dealing with the request.When you close your browser.

Online Payment Portal

NamePurposeExpires
JSESSIONID"Amazon Web Services Elastic Load Balancer" - Used to direct your request to the appropriate server. No personal information is contained or used.When you close your browser.
firmstep2sessionThe technology running our eForms solution sets a session marker to identify you whilst filling out a form.When you close your browser.
firmstep2serverThis remembers the name of the server the user is connected to. As we have multiple servers the eForms software must know which is dealing with the request.When you close your browser.

Drupal content management system

Wirral Council uses Drupal to power wirral.gov.uk. It is one of the world’s most popular free, open-source web development platforms for building corporate web sites, e-commerce sites and user communities. Drupal is used to power millions of websites worldwide.

NamePurposeExpires
Drupal CMSDrupal CMS – this cookie is used to let the web page know in advance if you have javascript turned on or not. It allows the website to serve up content in a more efficient manner by preventing the need for you to download unnecessary content which can be generated or retrieved later by javascript. This cookie also improves web page load times and responsiveness.When you close your browser.

Cookie preference recorder

NamePurposeExpires
allowWirralCookiesThis cookie records if a user wishes for cookies to be placed on their PC or not.3 days