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Household Waste (Missed Collection)

Sometimes bins, whether recycling or rubbish, are missed due to areas outside our control such as vehicles blocking access to roads or roadworks.

However there may be other reasons why we couldn’t empty your bin. Thee could include:

  • Bin not being put out in time. Please set out your bin by 7am.
  • Bin was not at the kerbside. Please make sure your bin is on the kerb in a safe place, not half way up a drive for example.
  • Bin was too heavy. If a bin is too heavy the trucks will not be able to lift it. This may because you have added items which should not be disposed of in your wheelie bin like building rubble or stone.
  • Bin full of garden rubbish. If you have a brown bin yet are still disposing of garden waste in your green wheelie bin will will not empty it. Please sort and recycle.
  • Bin full of commercial waste. Please dispose of your commercial waste, e.g. from a shop or office, appropriately. The household domestic bins or for domestic waste only.

 

If a missed bin is reported to us and has not been missed because of any of the above or another valid reason, it will be reported back to Biffa who will make every effort to return and collect the rubbish as soon as possible.

If you have any queries or would like to notify us that your bin has not been collected then either call StreetScene on 606 2004, email streetscene@wirral.gov.uk or click on the "Request Service" button.

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