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Complaints Against Schools
The School Standards and Framework Act 1998 requires schools to establish a formal complaints procedure. The procedure must make provision for complaints from different categories of person i.e. governors, parents, guardians, pupils and the general public.This guidance document below,suggests a four-stage complaints procedure to manage complaints from parents, guardians and members of the general public starting with an informal stage for concerns and ending with an appeal to the governing body.
The guidance document below,suggests a four-stage complaints procedure to manage complaints from parents, guardians and members of the general public starting with an informal stage for concerns and ending with an appeal to the governing body.
See Also
- Bullying and harassment policy
- Education - behaviour development
- Education - mentoring schemes
- Education maintenance award
- Extended schooling provision
- Free school meals
- Language and cultural support
- Musical instrument hire
- Psychology, psychiatry or social work services
- School - clothing grants and vouchers
- School - support for gifted children
- School - transition between schools
- School - transport assistance
- School admissions - appeals
- Sixth form access funds
- Special educational needs - assessment
- Special educational needs - co-ordinated support plan
- Special educational needs - disabled students allowance
- Special educational needs - placement in mainstream schools
- Special educational needs - transport
- Student awards
- Student loan