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Complaints about Social Services

Complaints relating to Social Services, either Adult or Children's Services are governed by specific legislation, and therefore do not fall under the Council's Complaint Procedure.

If you wish to make a complaint relating to the Department of Adult Social Services, you can do so by

  • clicking here, or
  • phoning the Quality Assurance Unit on 666 4787, or
  • writing to The Quality Assurance Unit, Social Services Department, Westminster House, Hamilton Street, Birkenhead, CH41 5FN.

Clicking here for more information about the complaints procedure used by Social Services.

If you wish to make a complaint relating to the Department for Children and Young People, you can do so by

  • emailing us on cypdcomplaints@wirral.gov.uk
  • phoning on 666 5677, or - if you are a looked after child - on 666 4340
  • writing to us at the Customer Resolution and Information Team, Hamilton Building, Conway Street, Birkenhead, CH41 4FD

Complaints about services not run by the Council (such as independent residential homes, day care provision and home care agencies) should be dealt with through the providers' own complaints procedures.

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